PSM-II
If Your Application or Certification Is Revoked
Understand What “Revoked” Means
PSM-II certification validates your ability to apply Scrum at an advanced level, facilitating multiple teams, coaching Scrum Masters, resolving complex impediments, and driving continuous improvement—combining Scrum principles, roles, events, and artifacts with organizational practices to ensure alignment with business goals, effective team collaboration, and sustainable value delivery.
Reasons for Revocation of PSM II Complete or Eligibility
Possible Reasons for Revocation of PSM II Certification
Ethics or Code of Conduct Violations
Any action that may be considered dishonest, unscrupulous, or goes against the guidelines as set by the rules of obtaining a Scrum.org certification.
Fraudulent or False Information
Inaccurate, deceptive, or partial information provided during PSM II Exam Registration/ Identity Verification/ Payment/ Official Correspondence with Scrum.org.
Examination Misconduct or Cheating
Using unauthorized materials, sharing or reproduction of exam material, publicly posting available exam information, impersonating another test-taker, or violating the exam security and integrity policies in a manner that Scrum.org has prohibited in the official exam policies set by the same
Non-Compliance with Certification Policies
Not conforming with the terms, policies, or conditions set by Scrum.org regarding an exam attempt or the use of the PSM-II.
Failure to Cooperate with Scrum.org Processes
These violations may cause temporary or permanent revocation of the PSM II certificate or even limitations on further attempts to pass other certifications certified by Scrum.org.
What to Do If Your Status Is Revoked
What to Do if Your PSM-II Certification Is Revoked
Review the Official Notification:
Carefully read the revocation notice issued by Scrum.org. The notice explains why your PSM-II certification was revoked and outlines required actions, deadlines, and any available appeal options.
Contact Certification Support:
Reach out to Scrum.org’s support team if you need clarification, additional details about the issue, or guidance on resolving it.
Submit an Appeal:
If you believe the revocation was incorrect or based on inaccurate information, submit a formal appeal by following the instructions in the notification. Ensure the appeal is submitted within the specified timeframe.
Provide Supporting Evidence:
Prepare and submit relevant documentation to support your case, such as exam records, identity verification, training completion proof, communication history, or any materials demonstrating compliance with Scrum.org certification policies.
If the Revocation Is Upheld
You will permanently lose your PSM-II certification or eligibility in cases involving fraud, exam cheating, identity impersonation, or serious violations of Scrum.org’s Code of Conduct. You may also be restricted from retaking PSM-II or other Scrum.org exams for a defined period or, in severe cases, banned indefinitely from pursuing Scrum.org certifications.
Once revoked, your name is removed from the official Scrum.org certification registry, and you can no longer claim or use the PSM-II credential on resumes, professional profiles, digital badges, or certification verification platforms.
Prevent Revocation in the Future
Always provide accurate and verifiable information during your PSM-II exam registration and any communications with Scrum.org. Follow Scrum.org’s Code of Conduct and exam policies at all times. Do not share, copy, distribute, or reproduce any exam content or proprietary Scrum.org materials. Maintain professional and transparent communication with Scrum.org if any issue arises regarding your certification.
