PSM-1 certification validates your ability to understand, apply, and tailor Scrum practices to facilitate agile teams effectively in real-world environments—combining Scrum principles, roles, events, and artifacts to ensure alignment with business goals, team collaboration, value delivery, and continuous improvement.
The reasons why a person might lose a PSM I certification.
Ethics or Code of Conduct violations: Any activity that demonstrates a lack of integrity or is a violation of the guidelines, ethics, or Code of Conduct outlined by Scrum.org.
Fraud or False Information: Providing false, deceptive, or incomplete information at the time of registration or during identity checks, payment processing, or communications with Scrum.org.
Exam Misconduct or Cheating:
attempted to commit exam misuse or cheating, which includes, but is not limited to: the use of unauthorized aids; sharing or copying exam questions; accessing leaked content; impersonating another candidate; or in any way violating Scrum.org’s policies for ensuring exam security
Certification policy violation:
failure to comply with the terms, policies, or conditions set forth by Scrum.org with respect to exams and/or use of credentials
Failure to cooperate with the Scrum.org processes:
Refusal of audits, investigations, verification checks, or failing to act on Scrum.org’s request for information or documents.
What to Do if Your PSM-1 Certification Is Revoked
Review the Official Notification:
Carefully read the revocation notice issued by Scrum.org. The notice explains why your PSM-1 certification was revoked and outlines required actions, deadlines, and any available appeal options.
Contact Certification Support:
Reach out to Scrum.org’s support team if you need clarification, additional details about the issue, or guidance on resolving it.
Submit an Appeal:
If you believe the revocation was incorrect or based on inaccurate information, submit a formal appeal by following the instructions in the notification. Ensure the appeal is submitted within the specified timeframe.
Provide Supporting Evidence:
Prepare and submit relevant documentation to support your case, such as exam records, identity verification, training completion proof, communication history, or any materials demonstrating compliance with Scrum.org certification policies.
You will permanently lose your PSM-1 certification or eligibility in cases involving fraud, exam cheating, identity impersonation, or serious violations of Scrum.org’s Code of Conduct. You may also be restricted from retaking PSM-1 or other Scrum.org exams for a defined period or, in severe cases, banned indefinitely from pursuing Scrum.org certifications.
Once revoked, your name is removed from the official Scrum.org certification registry, and you can no longer claim or use the PSM-1 credential on resumes, professional profiles, digital badges, or certification verification platforms.
Always provide accurate and verifiable information during your PSM-1 exam registration and any communications with Scrum.org. Follow Scrum.org’s Code of Conduct and exam policies at all times. Do not share, copy, distribute, or reproduce any exam content or proprietary Scrum.org materials. Maintain professional and transparent communication with Scrum.org if any issue arises regarding your certification.
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